Bookasport shows messages in plain language, without error codes. This overview helps support place a message quickly. Member-site messages are quoted in English; back-office messages are Dutch and quoted as such, with their meaning.
Two messages can appear anywhere:
| Message | Meaning |
|---|---|
| This studio is being updated. Please try again in a minute. (back office: De studio wordt bijgewerkt. Probeer het over een minuut opnieuw.) or the screen Even geduld | Bookasport is rolling out a new version. Wait a moment and try again; nothing is lost. |
| <Action> failed. Please try again. (back office: <Handeling> mislukt. Probeer het opnieuw.) | An unexpected error. Try once more; if it keeps failing, involve Bookasport. In the back office a screen Er is iets misgegaan with a Foutcode may also appear; pass that code on. |
Logging in and account (both sides)
| Message | Meaning and what to do |
|---|---|
| Login failed. Check your email address and password. | Wrong password, unknown address, or (members) the sign-up has not been confirmed via e-mail. Bookasport deliberately does not say which. |
| Too many failed attempts. Please try again in fifteen minutes, or set a new password. | Ten failed attempts within fifteen minutes. Wait, or pick a new password via Forgot your password?; then you are logged in immediately. |
| If we know this address, we will send you an email. | Not an error: the reset form always says this. At most one e-mail per ten minutes. |
| This link has expired. Request a new one. | The reset link is older than an hour or already used. |
| This confirmation link has expired or was already used. Log in below; if that does not work, sign up again. | Members only. Try logging in first; otherwise sign up again with the same address. |
| Choose a password of at least 8 characters. / The two passwords do not match. / The current password is incorrect. | Input error with the password. |
| Your account uses an authenticator app. Change or reset your password in the back office where you log in as the owner; it will ask for your code. | The owner is trying to change her password on the member site. That is only possible in the back office. |
| This email address is already in use at this studio. Contact the studio if this is a mistake. | Another account is already attached to this address at this studio. |
| Signing up is not possible right now. Please try again later or contact the studio. | Platform problem; involve Bookasport. |
| Code onjuist of verlopen. Probeer de volgende code uit je app. (back office) | Owner only. Wait for the next code; is the phone's clock set to automatic? |
| Je hebt geen rol om de betalingen te zien. (back office, and variants) | This screen is not for your role. Not a fault. |
Booking and cancelling (members)
| Message | Meaning and what to do |
|---|---|
| Bookings for this class are not open yet. | The booking window (by default 7 days ahead) is not open yet. |
| Booking for this class is closed. | The window has closed (by default 30 minutes before the start). The front desk can still book you in. |
| This class is full. | Join the waitlist, if it is still open. |
| You do not have a valid class pass. | No pass, expired, or not valid on the day of the class. Buy a pass or request a trial class. |
| Your classes have run out. | The pass is empty. Buy a new pass. |
| Your pass or membership is blocked. Please contact the studio. | The studio has suspended the pass, or a payment was charged back. |
| Your membership is suspended. Pay the outstanding period to book again. | A direct debit unpaid for a week. Pay now on My membership. |
| Your membership is paused on the day of this class. | The studio has set a pause that covers this class day. |
| You are already booked into this class. | Double booking is not possible. |
| You already have the maximum number of open bookings. | The studio limits how many classes can be open at the same time. Attend or cancel a class first. |
| This class has already started; you can no longer cancel. | From the start time, cancelling is closed. |
| Cancelled — the credit has not been returned. | Cancellation after the deadline, or on a membership (where nothing was deducted). |
| The waitlist for this class is closed. | The cancellation deadline has passed; the waitlist closes at that moment. |
| There is still room — you can just book. | The class is not (or no longer) full. |
| This class does not have a waitlist. | The waitlist is off for this class type. |
| This class has been cancelled. / This class no longer exists. | The class was cancelled or removed by the studio. |
| Create an account with this studio first. | Logged in with an account from another studio, without being a member of this one. The studio has to add you, or you sign up. |
Buying and paying (members)
| Message | Meaning and what to do |
|---|---|
| This studio cannot accept payments yet. | The studio's Mollie connection is missing or not working. The studio (owner) has to connect. |
| This studio cannot sell memberships yet. Please contact the studio. | On the Mollie profile, iDEAL plus SEPA direct debit, or credit card, are not switched on. |
| This product is no longer for sale. | The product is inactive; the page is outdated. |
| A trial class is requested, not bought. / A membership is started, not bought as a pass. | Wrong button; use the request or the membership page. |
| We are checking your payment | Mollie has not confirmed yet. Wait up to a quarter of an hour; do not pay again. |
| The payment did not go through / The payment expired / You cancelled the payment | Nothing has been charged. Try again. |
| You already have an active membership. | One membership at a time. |
| Please tick the cooling-off consent first. | The checkbox when starting is required. |
| Er loopt al een poging. We laten het je weten zodra die is verwerkt. (an attempt is already running) | A payment is already open for this period; wait until it has been processed. |
| De betaling is verlopen. Sluit het abonnement opnieuw af. (the payment has expired; start the membership again) | The first payment was never completed. Start again. |
Back office (Dutch messages)
| Message | Meaning and what to do |
|---|---|
| Aanwezigheid kan pas vanaf de lesstart afgevinkt worden | Attendance can only be marked from the start of the class. Wait until the start time. |
| Afvinken mislukt: boeking niet gevonden of al afgehandeld | A colleague got there first. Refresh the page. |
| Corrigeren mislukt: de credit van deze boeking is al teruggeboekt | This booking was already cancelled with a refund; its status can no longer change. |
| Bij deze studio vinkt de balie de aanwezigheid af. | The Aanwezigheid setting is off for instructors. |
| Dit lid heeft geen geldige rittenkaart. | This member has no valid pass. Issue a pass on the member profile first. |
| De kaart of het abonnement van dit lid is geblokkeerd. | Suspended pass; reactivate it or issue another pass. |
| Deze les is te lang geleden om nog in te boeken. | Booking in is possible until one day after the class ended. |
| Het abonnement van dit lid is gepauzeerd op deze lesdag; boek met een rittenkaart of pas de pauze aan. | A pause covers this class day. |
| Deze les bestaat niet meer of is al afgezegd. | A colleague has already cancelled the class. |
| 0 sessies aangemaakt | Not an error: the period fell outside the template's validity, or the classes already existed. |
| Genereren mislukt. Probeer het opnieuw. | Usually Tot en met is before Van. |
| Er bestaat al een lid met dit e-mailadres | Each address can occur once per studio. Find the member in the list. |
| Deze aanvraag bestaat niet of is al beoordeeld. | A colleague has already reviewed the trial class. |
| Er is al een actieve proefles. Zet die eerst op inactief. | One trial class per studio. |
| Een product zonder prijs staat niet in de winkel. Vul een prijs in, of vink Proefles aan. | Only the trial class may be free. |
| Een abonnement heeft geen aantal ritten of geldigheid in dagen; de periode bepaalt dat | Leave those fields empty for a membership. |
| Niet in de winkel: geen prijs (label on a product) | Older product with price 0. Create a new product with a price. |
| Heractiveren mislukt: Deze kaart hoort bij een abonnement met een openstaande betaling. Gebruik "Buiten Mollie betaald" op de abonnementspagina. | The pass belongs to an unpaid membership period. |
| Alleen de eigenaar van de studio kan Mollie koppelen. | Only the owner role can connect Mollie. |
| De koppeling met Mollie werkt niet meer: … | Permission at Mollie has been revoked or has expired. Owner: Opnieuw koppelen. |
| Koppelen met Mollie is geannuleerd of geweigerd. / De koppelpoging is verlopen of ongeldig. Probeer opnieuw. | Clicked decline at Mollie, or waited longer than ten minutes. Try again. |
| Mollie is niet geconfigureerd op deze omgeving. | Platform problem; involve Bookasport. |
| Er is nog geen meldingsadres. Zonder adres hoort de studio niets als een abonnement wordt opgeschort of beëindigd. | Fill in the E-mailadres voor meldingen under Betalingen. |
| Vul een geldig e-mailadres in, zoals studio@voorbeeld.nl. | Invalid address for the notification or reply address. |
| Pauzeren kan niet zolang het abonnement is opgeschort; eerst moet het lid de openstaande periode betalen. | Payment first (Pay now by the member, or Buiten Mollie betaald). |
| De pauze begint uiterlijk op <datum>; een latere pauze plan je na de volgende afschrijving. | A pause can start at the latest on the day after the end of the current period. |
| Er staat al een pauze op dit abonnement. / Er staat al een prijswijziging aangekondigd; trek die eerst in. | One at a time. |
| De nieuwe prijs moet boven nul liggen en van de huidige prijs verschillen. | Input error. |
| Er loopt nog een Mollie-poging voor deze periode; wacht tot die is afgerond. | Buiten Mollie betaald is possible only once the open Mollie payment has finished. |
| Er staat geen periode open om af te handelen. | Nothing to do; the period is already paid. |
| Dit abonnement is al opgezegd. | Cancelling has already happened. |